Have you ever attended a meeting that wasn’t the meeting? Everyone was pleasant and agreeable in the room, but then filed off to engage in back-channel conversations and hold kangaroo courts. This kind of charade is one of the many symptoms of a “nice” culture. But what’s touted as niceness is often nothing more than the veneer of civility, a cute nod to psychological safety, a hologram that falsely signals inclusion, collaboration, and high performance. In many of these cultures, leaders have simply spread a thin layer of politeness over a thick layer of fear. There is the appearance of harmony and alignment but in reality there’s often dysfunction simmering beneath the surface that results in a lack of honest communication, intellectual bravery, innovation, and accountability.
The Hazards of a “Nice” Company Culture
Healthy disagreement is essential for growth.
June 25, 2021
Summary.
In far too many companies, there is the appearance of harmony and alignment but in reality there’s often dysfunction simmering beneath the surface. The intention behind cultivating a nice culture is often genuine. Leaders believe they’re doing a good thing that will motivate people and create inclusion. But often it has the opposite effect and the result is a lack of honest communication, intellectual bravery, innovation, and accountability. To combat a culture marked by toxic niceness, the author suggests leaders use four tactics: Clarify expectations and performance standards. Publicly challenge the status quo, even if you helped create it. Provide air cover for people who speak up. Confront performance problems immediately.